Clinical Patient Empowerment for Epic & MyChart

Make MyChart a clinical pathway tool — not just a patient portal

Pontem Data partners with Visikon to help Epic customers turn patient communication and empowerment into an embedded clinical workflow tool.

Visikon enables hospitals to build patient empowerment directly into MyChart, Epic Bedside and best-practice order sets for specific clinical pathways. The solution supports and empower patients before, during and after treatment — and helps clinicians reduce repeated explanations, unnecessary contacts, cancellations and low-value outpatient activity.

For healthcare organisations working with digital-first care, ambulatory transformation or hospital-at-home, Visikon provides the patient-facing layer that makes the clinical pathway understandable, actionable and scalable.

What Visikon enables

MyChart utilization

Aim

Many healthcare systems are invested heavily in MyChart. The next step is to make it clinically valuable in everyday care delivery.

Change enabled by Visikon

Visikon helps Epic customers use MyChart as an active part of the clinical pathway. Patients receive relevant, visual and pathway-specific guidance at the right point in their treatment journey — connected to what the clinical team expects them to do next.

Outcome

This turns MyChart from a portal into a practical tool for patient preparation, self-management and follow-up.

Future-ready ambulatory care

Aim

Modern outpatient care requires fewer unnecessary visits, better-prepared patients and more flexible care models.

Change enabled by Visikon

Visikon supports digital-first ambulatory pathways by giving patients clear, treatment-specific guidance before consultations, diagnostics, procedures, discharge and rehabilitation. This helps reduce avoidable touchpoints and makes it easier for clinical teams to redesign outpatient pathways around patient needs rather than traditional hospital routines.

Outcome

Driving digital-first pathways, standardization across the hospital and capacity gains through the reduction of low-value activities.

Clinician satisfaction

Aim

Patient empowerment is not only about the patient. It is also about making clinical work easier.

Change enabled by Visikon

When patients understand their pathway, clinicians spend less time repeating standard information, clarifying misunderstandings and handling avoidable calls, cancellations and rescheduling. Visikon supports a more predictable workflow by ensuring that patients are better prepared before they meet the clinical team.

Outcome

For clinicians, this means fewer low-value interactions and more time for the work that requires clinical expertise.

Hospital-at-home

Aim

Hospital-at-home only works when patients and relatives know what to do, what to observe and when to seek help.

Change enabled by Visikon

Visikon acts as a gateway between the hospital and the home. It translates the clinical plan into patient actions and supports safer transitions from inpatient care to home-based care, remote follow-up and self-management.

Outcome

By combining Epic/MyChart workflows with clear patient-facing guidance, hospitals can extend care beyond the hospital walls without leaving patients unsupported.

Epic Bedside Utilization

Aim

Many healthcare systems are invested heavily in Epic Bedside. The next step is to make it clinically valuable in everyday care delivery.

Change enabled by Visikon

Visikon can also support patients during admission through Epic Bedside. This enables hospitals to provide relevant information, preparation and discharge guidance while the patient is still in the hospital — directly connected to the clinical pathway and the next step in care.

Outcome

The result is a more informed inpatient, better discharge preparation and a stronger bridge from hospital to home.

Enterprise solution — locally configurable

Visikon is an enterprise solution designed for large healthcare organisations.

Clinical teams can combine validated content building blocks into pathway-specific guidance. Text, numbers, language and local instructions can be adapted close to the clinical setting, while the organisation maintains governance, consistency and scalability across departments, hospitals and regions.

Visikon helps create the optimal balance between:

  • Standardization sufficient to enable large-scale deployment
  • Flexibility to accommodate local clinical workflows and needs
  • Integration deep enough to become a natural part of everyday clinical practice

Visikon’s own material describes an expanding content base of 3,000+ videos and 150+ clinically validated video packages, with the ability to adjust videos and packages using AI or build locally configured pathways from scratch.

Visikon is designed to improve both patient experience and operational performance.

Healthcare providers using Visikon report improved patient experience, reduced staff time, fewer unnecessary patient contacts, and lower cancellation rates. Reported outcomes include:

  • 98% of users find the content useful and easy to understand
  • 96% patient satisfaction
  • 200+ hours saved across 700 patient consultations
  • 50% fewer catheter-related readmissions in one year

By delivering the right information at the right time, Visikon helps patients feel better prepared, more confident, and more engaged throughout their care journey, while enabling healthcare organisations to operate more efficiently.

Comprehensive Support from Pontem Data

At Pontem Data, we help healthcare organisations move from digital ambition to scaled clinical transformation.

We focus on technologies that integrate into existing workflows, support clinicians, improve capacity and deliver measurable healthcare value. With Visikon, we help Epic customers make patient empowerment a practical part of clinical care — embedded in MyChart, Epic Bedside, order sets and digital-first pathways. To maximize adoption and long-term impact, we typically recommend starting with a strategic pilot designed to validate outcomes and prepare for scalable deployment.

For organisations working with ambulatory transformation, hospital-at-home or stronger MyChart utilization, Visikon is a practical way to make the patient an active and supported part of the care model.

Ready to get started

Contact Pontem Data to discuss how Visikon can support your Epic strategy, ambulatory transformation program or hospital-at-home roadmap.